SHIPPING AND DELIVERY GUIDELINES

This Delivery Guideline serves as a clear reference for ensuring that all shipments are prepared, handled, and received in a consistent and efficient manner.

By following these guidelines, we safeguard product quality, streamline operations, and provide customers with a reliable experience.

DOMESTIC ORDERS

  • Bullet - 2 to 4 hours delivery
  • Same Day Delivery Cut-Off: 10 AM - 11 AM
  • Free delivery for orders AED 1,000 and above
  • COD - Additional AED 20 charge
  • International shipping fees is calculated on the checkout

PROCESSING TIME:

  • Orders are typically processed within 24 hours.
  • You will receive an order confirmation email as soon as your order is placed.
  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.

INTERNATIONAL SHIPPING

  • We currently ship internationally to all countries worldwide via DHL Express.
  • Delivery Time: 3-6 business days (estimated upon checkout).
  • Fees calculated at checkout.

Order Tracking

  • Once your order is shipped, you will receive an email with a tracking link.
  • You can track your package in real-time through the carrier’s website.

Lost, Stolen, or Damaged Packages

  • Lost or Stolen: If your tracking shows that your package was delivered but you haven’t received it, please contact us at info@soavewear.com. We will assist you in filing a claim with the carrier.
  • Damaged: If your item arrives damaged, please email us within 48 hours of delivery with photos of the damaged product and packaging.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to us:

For additional reference, kindly see the table below.

Thank you for choosing Soave! We appreciate your business and look forward to serving you.